Last updated 24th May 2018.
Gluten Free Traveller is committed to providing you with the best possible customer service experience.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Gluten Free Traveller website features you may be required to submit personally identifiable information. This may include but not limited to a your name, email address, unique username and password, or provide sensitive information in the recovery of your lost password.
After purchasing one of our services/products or subscribing to emails, guides or webinars the personal data we may hold about you is as follows:
- First Name
- Last Name
- Email Address
- Telephone/Mobile Number
- Credit Card Details.
We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
- Facebook remarketing service is provided by Facebook Inc.
- You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
- To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217
- Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
- For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Storage and retention of your personal information
The security of your information is important to us. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. No transmission of information over the internet is 100% secure.
We store your information in our client management system Infusionsoft and use other softwares such as Kajabi, Clickfunnels and WordPress etc. to communicate with you.
We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information at our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Gluten Free Travellers takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
We take your privacy very seriously and we will only use your personal data to provide information on our services, our upcoming events, our programs, free trainings I’ve created for you and the latest marketing tips to equip you for growing your own business.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we take steps to remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian.
Protecting your data is important to us. We are compliant with the General Data Protection Regulation “GDPR” which protects those in the EU.
“Data” refers to any information we have that can be used to personally identify you.
- Your Data will be stored securely by our client management system and email systems when you opt in to subscribe to our Services via filling out forms.
- Your Data is used to contact you via email when we send newsletters, updates, reminders and other types of promotional marketing. You provide specific consent for this when you sign up to our site.
- Your Data will be stored for the length of your subscription or until you request us to delete it.
- You can opt out at anytime by unsubscribing from our emails.
- You, the user, will maintain the “controller” of your data. You can request us to delete your data at anytime by contacting us at firstname.lastname@example.org.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Gluten Free Travellers reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us via email.
If you have an objection or complaint, contact us via email with;
- Your name and address;
- Details of the alleged breach of privacy; and
- URL link to the alleged breach of privacy (if applicable)
and we will respond within the required period. Please allow us 30 days to investigate your complaint.